Terms & Conditions

Terms & Conditions

1. Acceptance of Terms

By accessing and using the services of Train With Suman, you accept and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Services Offered

We provide the following services:

• Online Personal Training via WhatsApp and Video Calls
• Offline Personal Training in Kolkata (Sodepur and nearby areas)
• Customized Workout Plans
• Personalized Diet Plans
• Fitness Consultations

3. Payment Terms

• All payments must be made in advance before starting the program.
• We accept payments via UPI (PhonePe, Google Pay, Paytm), Bank Transfer, or Cash.
• Prices are subject to change without prior notice.
• All prices are in Indian Rupees (INR).

4. Client Responsibilities

• Clients must provide accurate health information during assessment.
• Clients must consult a physician before starting any fitness program if they have any medical conditions.
• Clients are responsible for following the provided workout and diet plans correctly.
• Results depend on individual commitment and adherence to the program.

5. Results Disclaimer

Results may vary from person to person. We do not guarantee specific results as they depend on various factors including individual metabolism, adherence to the program, and lifestyle factors. The testimonials and transformations shown are individual results and may not be typical.

6. Intellectual Property

All workout plans, diet plans, videos, and content provided are the intellectual property of Train With Suman and are for personal use only. Redistribution, sharing, or commercial use is strictly prohibited.

7. Program Duration

• Programs are valid for the specified duration from the date of activation.
• Unused days cannot be carried forward or transferred.
• Extensions may be granted on a case-by-case basis at our discretion.

Privacy Policy

1. Information We Collect

We collect the following information to provide our services:

• Personal Information: Name, phone number, email address
• Health Information: Age, weight, height, medical conditions, fitness goals
• Progress Data: Photos, measurements, workout logs
• Communication Records: Messages exchanged via WhatsApp

2. How We Use Your Information

• To create personalized workout and diet plans
• To track your progress and adjust programs accordingly
• To communicate with you regarding your training
• To improve our services

3. Information Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure. Your progress photos and personal data are kept confidential and will not be shared publicly without your explicit written consent.

4. Sharing of Information

We do not sell, trade, or share your personal information with third parties except:

• With your explicit consent (e.g., for testimonials)
• When required by law

5. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data after program completion

6. Cookies & Tracking

Our website may use cookies for basic functionality and analytics. By using our website, you consent to the use of cookies.

Refund & Cancellation Policy

1. Non-Refundable Policy

Train With Suman operates on a strict non-refundable policy. By making payment, you acknowledge and agree that:

• All payments are final and non-refundable once the program is activated.
• No refunds will be provided after payment is made, regardless of the reason.
• This includes all training programs (1 Month, 3 Months, 6 Months), consultancy services, and diet plans.

2. Why Non-Refundable?

When you join our program, we invest significant time and effort in:

• Creating your personalized workout plan
• Designing your customized diet chart
• Allocating dedicated support time for you
• Preparing training materials and video guides

These resources are created specifically for you and cannot be transferred or reused.

3. Before You Pay

We strongly recommend:

• Book a Free Consultation first to discuss your goals
• Ask all your questions before making payment
• Ensure you are ready to commit to the program
• Understand the program requirements and your availability

4. Program Pause (Medical Emergency Only)

In case of genuine medical emergencies, you may request a program pause:

• Must be requested with valid medical documentation
• Subject to approval on a case-by-case basis
• Pause period of up to 7 days may be granted
• No cash refund - only program extension

5. Cancellation by Client

If you wish to discontinue the program:

• You may stop using the services at any time
• No refund will be provided for unused days/sessions
• Notify us via WhatsApp if you wish to discontinue

6. Cancellation by Trainer

In rare cases where we need to cancel the program:

• Full refund or program extension will be provided
• This applies only when cancellation is initiated by Train With Suman

Disclaimer

Health Disclaimer

The information and services provided by Train With Suman are for educational and informational purposes only. They are not intended to replace professional medical advice, diagnosis, or treatment.

Before starting any fitness program, please consult with your physician, especially if you have:

• Heart conditions or cardiovascular issues
• Diabetes or blood sugar problems
• High blood pressure
• Joint problems or injuries
• Any chronic medical conditions
• Pregnancy or recent childbirth

Results Disclaimer

Individual results vary. The testimonials and success stories displayed are individual results and are not guaranteed. Your results will depend on your dedication, effort, and adherence to the program.

Limitation of Liability

Train With Suman and its trainers shall not be liable for any injuries, health issues, or damages arising from the use of our services. By using our services, you acknowledge that you exercise at your own risk.